1. General Information
Grotte di Su Mannau s.r.l.
Address: Via Vittorio Emanuele 3, 09010, Fluminimaggiore (SU)
Email: info@sumannau.it
Phone: +39 3475413624
VAT Number: 02954170920
Company Registration Number: 235526
These Terms and Conditions govern the use of the website www.sumannau.it and the transactions carried out through it. By accessing and using this website, the user unreservedly accepts these terms. If you do not agree with any of them, you are advised not to use this site.
2. Definitions
User: Anyone browsing the website and/or making a booking.
Customer: A User who completes a purchase through the website.
Products: Tickets for guided tour bookings.
Orders: Orders placed by the Customer to purchase Products.
3. Purpose
This document sets forth the terms and conditions applicable to the purchase and sale of Products through the website www.sumannau.it, as well as the rights and obligations of both the Customer and Grotte di Su Mannau.
4. Acceptance of Terms and Conditions
By making a purchase on our website, the Customer fully accepts these Terms and Conditions. It is the Customer’s responsibility to read and understand these terms before making any transaction.
5. Products and Services
Guided Tour Tickets
The website allows the purchase of tickets for guided tours of the Su Mannau Caves, according to the schedule and availability shown.
6. Prices and Payments
6.1 Prices
All Product prices are listed in euros (€) and include applicable VAT.
6.2 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, etc.)
6.3 Order Confirmation
Once the order is placed, the Customer will receive a confirmation email with the purchase details.
7. Shipping and Delivery
Tickets purchased will be sent via email to the address provided by the user at the time of purchase.
No physical shipment is involved, and no shipping costs are charged.
8. Shipping Costs
There are no shipping costs, as the service only includes electronic delivery of tickets.
9. Right of Withdrawal and Returns
According to Article 59 of the Consumer Code, the right of withdrawal does not apply to the provision of services related to leisure activities, if the contract specifies a specific date or period of execution.
Therefore, no refund is provided in the event of cancellation by the user.
If the visit is canceled by the Operator, the user is entitled to a full refund.
Procedure: The refund procedure, where applicable, must be agreed upon directly between the Customer and the Company, either by phone or via email.
10. Intellectual Property
All content on the website www.sumannau.it, including texts, images, graphics, logos, icons, software, and any other material, is protected by intellectual and industrial property rights belonging to Grotte di Su Mannau or third parties who have authorized its use.
Reproduction, distribution, public communication, or transformation of this content is strictly prohibited without the explicit consent of Grotte di Su Mannau.
11. Personal Data Protection
Data Controller
Carlo Pusceddu is the data controller for the personal data provided by the Customer.
Purpose
Personal data will be used to manage purchases, improve the service, send marketing communications (if authorized by the Customer), and fulfill legal obligations.
User Rights
The Customer has the right to:
- Access their personal data
- Request rectification or deletion of their data
- Restrict or object to data processing
- Request data portability
To exercise these rights, the Customer may contact Grotte di Su Mannau via info@sumannau.it.
Security
Grotte di Su Mannau ensures the confidentiality and security of personal data by implementing necessary technical and organizational measures to prevent unauthorized access, alteration, loss, or processing.
12. Limitation of Liability
Grotte di Su Mannau shall not be liable for:
- Damages resulting from improper use of the website or purchased Products
- External content linked that is beyond its responsibility
- Force majeure events that prevent proper service delivery
13. Amendments to Terms and Conditions
Grotte di Su Mannau reserves the right to amend these Terms and Conditions at any time. Changes will take effect upon publication on the website. It is the Customer’s responsibility to periodically check these terms to stay informed of any updates.
14. Governing Law and Jurisdiction
These Terms and Conditions are governed by Italian law and applicable European regulations. Any dispute arising from the interpretation or execution of these terms shall be subject to the exclusive jurisdiction of the Court of Cagliari, with any other potentially applicable jurisdiction expressly waived.
15. Contact Information
For any questions or complaints, the Customer may contact Grotte di Su Mannau via:
- Email: info@sumannau.it
- Phone: +39 3475413624
- Postal address: Via Vittorio Emanuele 3, 09010, Fluminimaggiore (SU)